Premier Plus Support augments your in-house conferencing experts with access to additional technical support, when necessary, next-business day part replacement to maximize system uptime and usage as well as on-site visits from an engineer when remote support isn’t sufficient. Premier Plus Support offers access to eSupport-Polycom’s extensive technical KnowledgeBase-allowing your team to quickly resolve issues and expand their expertise. You’ll also receive investment protection through software updates and upgrades throughout the life of your support contract.