Protect your investment with expert support for your Immersive Telepresence solution When Polycom and our partners support your environment, we help you maximize your company’s use of immersive telepresence by delivering optimal uptime. That helps you earn a return on your investment (ROI) more quickly. Since immersive telepresence customers span geographical boundaries, you need access in all of your locations to expertise that can deliver consistent and efficient support. Polycom ImmersiveCare Support eliminates the potential over-extension of your internal resources by providing you with access to unlimited technical support. This service: Provides support without limits by offering you access to global, 24x7 telephone technical support. Resolves issues quickly by providing 8x5 onsite support, including next-business-day response and advance parts replacement of technology components. Improves user adoption by consistently delivering high call quality and predictable system performance allowing for virtual face-to-face communication. Offers an optional enhanced response which ensures maximum uptime delivered by a four-hour onsite response of replacement parts, and a field engineer. Elite Service for Immersive Telepresence Perhaps your immersive telepresence deployment exceeds the capacity of your internal resources either in size or complexity. If so, consider the Polycom Elite Service. This service augments ImmersiveCare Support with an account-specific, proactive support team that works with you to optimize and manage your immersive telepresence solution.
