Your IT staff may be knowledgeable in how to handle the technical back-end operations and management of Polycom’s immersive telepresence suites, but you simply don’t have enough resources available to support everything your company needs. Or, maybe your IT staff doesn’t have the required technical expertise to support your telepresence suites, too. In either case, Polycom has a solution to address your needs. Polycom can augment your existing expertise through our Immersive Telepresence Assisted Operations Service (AOS). This service allows you to focus on your business and offload the time-consuming back-end challenges your IT department can face by providing:Proactive remote monitoring 24 x 7-Helps make sure your technology is running smoothly and is ready for impromptu conferences, including a daily evaluation of system performanceFault management-Provides a single-point-of-contact for fast resolution of any challenges that might occur during a call along with access to a robust web portal for real-time ticket status and ad hoc ticket reporting
